資訊中心智慧校園組 ITC Smart Campus group

服務時間為週一到週五上午8點30分到下午4點30分（午休、寒暑休、國定假日休息） Our service hours are from 8:30 am to 4:30 pm, Monday to Friday. (closed on national holidays, winter break, summer break and lunch break)

您可以撥打客服專線：02-7749-3737 或發送郵件至：helpdesk@ntnu.edu.tw You can call the phone number at 02-7749-3737 or send an email to helpdesk@ntnu.edu.tw

智慧校園組位置: 106臺北市和平東路一段129號之1,師大和平校區Ⅱ 綜合大樓10樓 (出電梯左轉，過木門左轉) Smart Campus Group, ITC on the 10th floor of Union Building I , Heping Campus II (No. 129-1, Section 1, Heping East Road, Taipei 106). Turn left after exiting the elevator, then turn left through the wooden door.

請上資訊中心官網： 服務項目 → 校務系統 → 教職員服務證申請 繳費說明： 線上平臺繳費流程說明 Please visit ITC website: Services → Portal System → Faculty/Staff ID Card Replacement Application Payment Instructions: Payment Instructions

我們接受 webATM 轉帳(讀卡機)、超商付款、銀行臨櫃等付款方式，請保留收據作為憑證。 可透過師大入口網線上金流系統繳費： 登入師大入口網 → 應用系統 → 線上金流系統 → 線上金流系統(繳費) → 線上繳費 → 收費單位 資訊中心 → 查詢 → 教職員服務證補換發工本費 → 繳費 線上平臺繳費流程說明 We accept payment via webATM transfer (card reader), convenience store payment, bank teller, etc. Please keep your receipt as proof. Payment can be made through the online payment system of the National Taiwan Normal University iportal: Log in to the NTNU portal → Applications (more) → NTNU Online Payment System → NTNU Online Cash System(Payment) → Proceed with Payment → Payee:資訊中心 → Search → 教職員服務證補換發工本費 → Pay Now Payment Instructions

• 補發卡：確認繳費後，約3~5個工作天製作完成 • 新製卡：約7個工作天製作完成 完成後將透過NTNU電子郵件通知領取，領取地點：師大和平校區Ⅱ 教育大樓4樓 資訊中心櫃檯（分機3737） 📊 服務證進度查詢 • Replacement card: After payment is confirmed, approximately 3-5 working days • New card: approximately 7 working days Upon completion, you will be notified via NTNU email to collect it. Pickup Location: Service counter of the Information Technology Center, 4th Floor, Education Building, Heping Campus II, NTNU. (Ext. 3737). 📊 Service Card Progress Inquiry

1. 請確認是否輸入正確的帳號密碼（注意大小寫） • 帳號直接輸入，不需要加後綴 @ntnu.edu.tw • 密碼是您自行設置的（注意大小寫） • 目前登入帳號密碼最多是五次 • 錯五次以上會被鎖15分鐘，15分鐘後可再嘗試 2. 若上述還是無法解決，請用忘記密碼方式重設： 忘記密碼重設系統 （提醒：若許久仍未收到重設密碼之信件，請至垃圾信箱中找尋） 3. 請刪除瀏覽器全部瀏覽歷史紀錄，登出所有帳號，再重新登入入口網 或使用無痕視窗登入入口網，可嘗試重開機電腦與網路再試試看 4. 修改密碼完，等10~15分鐘即可登入 iPortal校務入口網 若欲登入 ntnu wifi 或是 webmail 服務會需要一些時間（幾個小時或是半天到一天） 系統同步更新抓取資料會需要時間 >> 若4.等了半天到一天還是無法使用 ntnu wifi、webmail 服務， 請向李先生 jacklee@ntnu.edu.tw 反映使用問題 --- 1. Please confirm that you have entered your account and password correctly • Enter your account directly without the @ntnu.edu.tw suffix • Your password is set by you (pay attention to uppercase and lowercase) • You can log in up to five times • If you enter wrong password five times or more, you will be locked for 15 minutes 2. If the above doesn't work, please reset using Forgot Password: Password Reset System (Reminder: Please check your spam folder) 3. Delete browser history, log out of all accounts, then log in again Or use incognito window, try restarting computer and internet 4. After changing password, wait 10-15 minutes to log in to iPortal Campus Portal NTNU Wi-Fi or webmail may take several hours or half a day to a day >> If 4. still unable to use after waiting, please contact Mr. Li at jacklee@ntnu.edu.tw

若需要修改外部信箱，請提供您的身分證明文件（以下擇一）： • 身分證 • 健保卡 • 駕照 • 服務證或學生證 • 聘書 截圖照片寄到：j29382165@ntnu.edu.tw 以證明是本人，方可幫您修改外部備用信箱 --- If you need to change your external email address, please provide your external email address and your identification document(choose one of the following): • ID card • Health insurance card • Driver's license • Service certificate or student ID • Letter of Appointment screenshot send to: j29382165@ntnu.edu.tw to prove your identity before we can help you change your external backup email address. --- 若可登入師大入口網，可自行修改外部信箱：登入後右上角：自己的名字->密碼變更/個人設定->外部信箱->儲存 If you can log in to the NTNU iportal, you can modify your external mailbox: After logging in, go to your name in the upper right corner -> Account Setting -> Another Mail -> Save

門禁相關問題，請洽曾先生，分機：5548，電子郵件：zerutseng@ntnu.edu.tw --- For access control related questions, please contact Mr. Zeng: • Extension: 5548 • Email: zerutseng@ntnu.edu.tw